Returns & Refunds Policy

Our commitment to your satisfaction

We want you to love every pair you receive. If for any reason you're not completely satisfied, we offer a 14-day return policy on all unworn items in their original condition. Returns are free for UK customers.

How to Return

  1. 01

    Contact Us

    Email or call us within 14 days of receiving your order to request a return. Include your order number and reason for return.

  2. 02

    Return Authorization

    Our team will review your request and send a return authorization along with a prepaid return label for UK customers.

  3. 03

    Ship Items Back

    Pack the items securely in their original box and packaging. Drop off the parcel at the designated courier location.

  4. 04

    Refund Processed

    Once we receive and inspect the returned items, your refund will be processed within 3-5 business days to the original payment method.

Refund Processing

Once we receive your returned items, our team will inspect them within 1-2 business days. Approved refunds will be processed to your original payment method within 3-5 business days. Depending on your bank, it may take an additional 3-5 days for the refund to appear on your statement.

Exchanges

Need a different size? Exchanges are subject to stock availability. Contact our support team within 14 days of delivery to arrange an exchange. If the requested size is out of stock, we'll process a full refund instead.

Shipping Policy

Method Description Estimated Delivery Price
PREMIUM Order before 3PM Next Day Free
EXPRESS Order after 3PM 2 Days Free
STANDARD All orders 3-5 Days Free

Authenticity Guarantee

Every pair we sell is carefully inspected and authenticated by our team before shipment. Our authentication process covers materials, construction, labeling, packaging, and product details. If you ever receive an item you believe is not authentic, contact us immediately for a full refund and investigation.

Frequently Asked Questions

  • How long do I have to return an item?

    You have 14 days from the date of delivery to request a return. Items must be unworn, in their original condition, and include the original box and packaging.

  • Are returns free for UK customers?

    Yes, returns are free for all UK customers. A prepaid return label will be provided once your return request is approved.

  • How long does a refund take?

    Refunds are processed within 3-5 business days after we receive and inspect the returned items. The refund will be credited to your original payment method.

  • Can I exchange an item for a different size?

    Yes, exchanges for a different size are subject to stock availability. Please contact our support team to arrange an exchange instead of a refund.

  • What if my order arrives damaged or incorrect?

    If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.

Still have questions about returns or refunds?

Contact Support